For Tech Support:
Please refer to Principal Daruty’s tech support guidelines below.
Email email@example.com for all tech related issues. Please DO NOT cc your teacher, the office, and/or the principal.
Our technical support staff will do their best to respond within the hour. If you do not receive a response within 24 hours, feel free to elevate your request to additional staff.
Be as specific as possible in your request. For example:
Student login account issue
Zoom link not working
Internet connection issue
Chromebook settings not working
Include the name of your student and their teacher. Tech support staff may not be aware of what teacher your child has unless you include it in your email.
For student SMMK12 accounts & default passwords, email firstname.lastname@example.org.
If your child needs a hotspot or Chromebook, we will provide one. Please contact email@example.com.
We are unable to fix home Internet service connectivity issues, but will do our best to assist in troubleshooting. Students with district issued hotspots may also experience connectivity issues, as those devices work off of cellular towers. If your student is working in a remote area where cell use is spotty, the hotspot may not function properly.
For Planet Bravo tech support, visit www.planetbravo.com/assist.
Additional DL resources and opportunities can be found through our school website.
Join our private Facebook group, offering support and mentorship to Webster parents who are navigating distance learning. It’s a wonderful place to share the tech, tools, and tips you’re using to help your students thrive during DL, and a safe place to seek and share advice from fellow Webster parents.